Resume

Engineer focused on production reliability for AI-enabled and distributed systems. I lead incident response, capacity planning, observability, and delivery automation to improve system resilience while reducing operational toil.

💼 Professional Experience

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🤖 AI Reliability Engineer

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BitComplete (Clients confidential) • Remote, US March 2026 - Present

• Leading reliability engineering workstreams for AI-enabled client products under NDA constraints
• Building production guardrails for inference and API paths: observability, failure isolation, retries/timeouts, and safe rollback patterns
• Establishing operational readiness standards with runbooks, alert quality reviews, and incident response workflows
• Partnering with engineering and product stakeholders on capacity planning and cost/performance tradeoffs for compute-heavy workloads

🎮 Senior Service Reliability Engineer

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Demonware / Activision • Vancouver, Canada August 2020 - January 2026

• Owned reliability outcomes across player-facing and backend services for high-traffic live operations
• Drove deployment and monitoring automation with infrastructure-as-code and configuration management workflows
• Led capacity planning and load-testing programs to prepare for major launch and seasonal traffic events
• Ran and supported incident response across distributed systems during peak traffic windows
• Partnered with product and platform teams to improve resilience, operability, and long-term sustainability of service architectures
• Mentored engineers and reinforced service ownership culture across teams shipping the Call of Duty platform

💳 Senior Software Engineer

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Mastercard • Vancouver, Canada October 2018 - July 2020

• Developed and maintained infrastructure-as-code foundations using AWS CloudFormation and SaltStack
• Implemented transparent production traffic mirroring to reproduce live issues safely, improving root-cause analysis and time to resolution
• Led recurring offensive-security knowledge sessions to raise practical defensive capability across engineering teams
• Supported operational ownership and deployments across both on-prem and cloud datacenters
• Built internal automation tools that reduced manual effort and improved cross-team delivery consistency

🚀 Software Developer

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Absolute Software • Vancouver, Canada June 2017 - October 2018

• Developed microservices in Kubernetes clusters to process incoming data from secured devices
• Implemented MongoDB migration scripts to improve production performance by 20%
• Created internal testing tools to replicate and simulate hundreds of thousands of devices
• Integrated metrics collection through Prometheus and StatsD with Grafana visualization
• Automated deployment workflows in Jenkins increasing team productivity by 30%

💡 Co-Founder

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FingerTipDeals • Vancouver, Canada March 2016 - 2017

• Co-built Android and iOS products serving customers across four countries on AWS infrastructure
• Built backend services for tenant-specific functionality and analytics workflows
• Led technical direction and execution in a resource-constrained startup environment

📱 Software Developer

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Prizm Media Inc. • Vancouver, Canada December 2015 - September 2016

• Developed Android and iOS applications for fitness-oriented social network platform
• Implemented machine learning solutions using SVMs and neural networks
• Optimized API response times by 90% through query optimization and strategic caching

🌐 Software Engineering Intern

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Ericsson Silicon Valley • Bay Area, USA September 2015 - December 2015

• Developed OpenStack Neutron plugin in Python for managing virtual Ericsson routers
• Researched and implemented secure communication methods between virtual machines
• Utilized Docker within OpenStack to debug containers and automate testing workflows

⚡ Software Developer

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Grin Technologies • Vancouver, Canada May 2014 - August 2014

• Developed web applications for electric vehicle enthusiasts to visualize trips and render custom wheel builds
• Programmed Texas Instruments CC2540 SoC for Bluetooth Low Energy applications
• Administered electric vehicle forum serving 5000+ daily active users (endless-sphere.com)

🎓 Education

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B.A.Sc Computer Engineering ⭐ With Distinction

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University of British Columbia September 2012 - May 2017

Concentration: Software Engineering Notable Projects: Machine learning, embedded systems, and web development - see portfolio for highlights

M.Sc Computer Science Exchange

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ETH Zürich 🇨🇭 February 2015

Focus: Computer Vision and Machine Learning Projects: Computer Vision implementations available in portfolio

🤝 Volunteering

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Strata Council President

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Community Operations • Vancouver, Canada 2022 - Present

• Providing leadership to a community of ~1000 people for the last four years

Trustee

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Veazey Foundation • Vancouver, Canada

• Helping a charity which funds full scholarships for incoming UBC students

🏆 Accomplishments & Certifications

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🥇 TrendMicroCTF 2019 Finalist • 2019 12th place out of 800 teams in international CTF competition finals in Tokyo with team “Maple Bacon”

🛡️ Certified Ethical Hacker (CEH) • 2019 Industry-standard certification in ethical hacking and penetration testing methodologies

❤️ Occupation First Aid Level 2 • 2018 Occupational safety certification for workplace emergency response

⭐ Academic Excellence • 2017 Computer Engineering with Distinction - University of British Columbia

💰 Veazey Scholarship • 2012 Scholarship for academic achievement and community involvement

🎹 RCM Grade 7 Piano • 2010 First Class Honours - Royal Conservatory of Music piano certification

Technical Skills

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🔐 Cybersecurity & CTF Competitions

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🎯 Notable Achievements

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Additional Competitions (2020)

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Team “Insider Threats”: NahamCon CTF (#380) • PlaidCTF (#501) • UTCTF (#343) • AeroCTF (#254)

🎨 Personal Interests

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• ⚡ Electric Bicycle Assembly and Repairs - Hands-on hardware experience
• 📸 Photography - Visual storytelling and Photoshop editing
• 🔒 Cybersecurity Research - Continuous learning in offensive security